Airport Operations Crew - – Jamaica

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Position Summary:

The Customer Service Airport Operations Crew checks-in and verifies Customer personal identification; tags, lifts, and handles Customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates Customer boarding and deplaning; assists Customers with special needs; and complies with any ad-hoc requests as needed. Individuals must be comfortable serving Customers, speaking on a public address system and using computers. Flexibility of schedule is necessary as the position requires working mornings, evenings, weekends, and holidays. The ability to maintain a positive, good natured attitude is essential.

Essential Functions:

- Conducts check-in process for Customers via computer
- Verifies CustomersÁ’ personal identification
- Tags, lifts (up to fifty (50) pounds), and handles Customer luggage
- Announces flight arrivals, departures, and pre-boarding information via the public address system
- Coordinates various duties with coworkers and other departments to ensure proper handling of Customers
- Helps prepare aircraft cabin for Customer boarding and departure, which can include light cleaning of seats, seat-pockets, and floor
- Assists Customers with special needs, e.g. Customers who need assistance in boarding
- Complies with ad hoc assignments as requested by the Supervisor or General Manager

Interactions:

Supervision Received:

- Receives clear, detailed, and specific instructions and consults with Crewleader on all matters outside the scope of daily responsibilities/activities

Supervisory Duties:

- No supervisory responsibility

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